Last Updated: December 4, 2025
We offer:
• Web design + development
• Website redesign
• Website migrations
• Managed hosting
• Monthly Care Plans
• Support, updates, and maintenance (per plan)
Each project or plan will include its own written details and pricing.
Project Work
Unless stated otherwise, projects follow:
• 50% upfront
• 50% at completion (before launch)
Work begins once payment is received.
Monthly Services
Hosting and Care Plans are billed automatically each month on the schedule designated in your invoice.
Late or failed payments may pause service until resolved.
Due to the time and planning involved, payments are non-refundable, including:
• Deposits
• Monthly fees
• Completed work
If something isn’t right, we’ll work with you to fix it.
To help us deliver great work, clients agree to:
• Provide accurate information and content
• Respond to requests in a timely manner
• Review and approve deliverables promptly
• Maintain licenses for any third-party software/plugins they own
If you host with Bellow Creative:
• We handle server management, updates, backups, and security monitoring.
• You agree not to install unapproved plugins or tools that could affect performance or security.
• We reserve the right to remove harmful plugins or code.
• We may recommend plan upgrades if your traffic or usage exceeds your current tier.
For eCommerce and high-traffic sites, performance is influenced by factors outside our control (plugins, data volume, traffic spikes, etc.).
Care Plans include monthly updates based on the selected tier.
Plan boundaries
• “Updates” refer to small edits, content changes, product updates, and template-based additions.
• Care Plans do not include new full pages, new branding, advanced design work, custom development, or full redesign scope.
• Tasks may roll to the next month at our discretion.
• For workloads beyond your plan, we’ll give you options before proceeding.
You own:
• Your content (text, images, products)
• Your branding
• Final approved designs and builds once paid in full
We own:
• Internal processes
• Templates used to build your site
(unless custom-built under a specific agreement)
We aren’t responsible for outages or issues caused by:
• WP Engine
• Stripe
• FreshBooks
• Third-party plugins
• Third-party APIs
• External services you choose to connect
We’ll help troubleshoot, but some fixes may fall outside your plan.
We’re not liable for:
• Lost revenue
• Security breaches caused by third parties
• Data loss outside of our hosted environment
• Issues caused by client-installed tools or edits
Our liability is limited to the amount paid for the service in question.
Either party can end monthly agreements at any time with written notice.
Hosting and Care Plan fees are billed through the end of the current billing period.
Questions? Email hello@bellowcreative.com
